General Microsoft

Free ebook – Faster Problem Resolution with Remote Support Capabilities

The Essentials Series: Faster Problem Resolution with Remote Support Capabilities This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support. The Author demonstrates how tools such as built-in interactive chat, file transfer, and sessions that persist across multiple reboots enable help desk staff to be supportive and to identify and resolve problems quickly and accurately.

The author Ed also offers insight on how built-in monitoring and behind-the-scenes session sharing and observation tools let management accurately assess help desk productivity, help desk staff skills and abilities, and ticket resolution rates.

This complete series includes the following articles:

  • Article 1: Setting the Stage for User-Centric Remote Support
  • Article 2: Simplifying the Troubleshooting Process with User-Centric Remote Control
  • Article 3: Understanding How Remote Control and Diagnosis Addresses Typical User Problems

Download this free ebook today!

Note: You will need to create a profile in Realtime Nexus (The Digital Library) when you click the above link.

Courtesy: Realtime Nexus Alerts

Check out this amazing tool which does not only help in Issue reporting, it can also be used to create screencasts, how-to tutorials and documents for your users – Problem Step Recorder in Windows 7

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General Microsoft

Remote Desktop Connection 7.0 (RDC7) client for Windows XP and Windows Vista

Today, The Windows Team announced the upcoming release of the Remote Desktop Connection 7.0 (RDC7) client for Windows XP and Windows Vista. RDC7 will allow users who connect to machines running Windows 7 and Windows Server 2008 R2 from Windows XP or Windows Vista to take advantage of features such as Windows Media Player redirection and true multi-monitor support.  For more information on RDC7, see this blog post on the Remote Desktop Services Team Blog.

The release candidate for the Windows Management Framework is also available. This is a collection of tools to help IT Professionals manage a mixed environment of Windows 7, Windows Vista, and Windows XP PCs and includes:

  • Windows PowerShell 2.0
  • Windows Remote Management 2.0
  • Background Intelligent Transfer Service (BITS 4.0)

For specific details or to download the release candidate, click here.

The Windows Team believes that, these tools will be extremely useful to IT Professionals transitioning their organizations and applications to Windows 7. We can expect to have the final versions of the RDC7 client, the Windows Management Framework, and the Platform Update available sometime in Q4 2009.