Five Things to Look for Before Selecting a VoIP Business Plan


The days when internet-based call packages had limited options for small and medium-sized businesses are long past, and today we live in a commercial environment where almost anything is possible. With a vast array of affordable and feature-rich VoIP solutions out there, there’s a world of choice for enterprises like yours, which leaves only one problem: how do you pick the right one?

Here are five key factors to help guide your decision-making…

Total cost of ownership

As a business, overheads matter, so one of the most significant concerns when selecting new technology is how much it’s going to cost. Although it’s true that bargain-basement options won’t always be the best for your business, you do still need to take this into consideration, so before you sign on the dotted line, ask for four figures: the basic subscription cost, feature upgrade estimates, relocation charges, and hardware costs. Work out how much these are likely to amount to over a period of three to five years, compare and contrast your options, and then select one that seems to offer both economy and excellence together.

Customer service

Whenever you’re choosing a provider – whether for printing services, a broadband package, or a VoIP business plan – you should always build an idea of the level of customer service they deliver before you buy, but this is something far harder to quantify and contrast than price plans or features. Luckily for you, the internet is your friend. With sites like specifically set up to offer insights into this, your best bet is to rely on research from the experts and let them do all of the hard work for you.


Next up on our list of essentials is the features that are on offer. These tend to be similar from provider to provider, but you will note some small differences if you look hard enough, which is why you should you assess the various options available and rank them by priority before making your final decision. Look at things like call recording, text messaging, video conferencing, and voicemail transcriptions, as well as more basic features such as phone numbers that can be used on multiple devices. After all, if you’re paying out each month, you want to know you’re getting some real bang for your buck.

Tech support

As a business, we’re sure you’re highly specialized in your field, but the likelihood is you’re not a VoIP expert. This is why it’s important to look for a provider that offers a good level of tech support, preferably around the clock. Contracts will specify in them when this should be available to you, so make sure whoever you choose will be on hand when and if you need them.

Security measures 

One of the great dangers of the modern commercial world is online security threats, and a hazard of putting your voice service on the company’s computer network is that it will be instantly subject to the same risks as other IT resources. This is why picking a provider with strong and stringent safety measures is vital. Find out exactly what procedures are in place to prevent your system from being hacked, and only sign on the dotted line if you’re entirely happy with them.

Follow these five essential tips and you should have no trouble finding the perfect VoIP plan for your business.

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